Appoints new country manager, partners and launches Onyx Front Office 2000

Kuala Lumpur, Malaysia — Onyx Software Corporation, a leading provider of enterprise-wide, customer-centric e-business solutions, has expanded its presence in Asia with the opening of a new office in Kuala Lumpur, Malaysia. The office, headed by country manager, Fuah Foo-Chuan, aims to meet the growing demand for customer-centric e-business solutions and provide increased support for existing Onyx customers throughout the country.

Fuah joins Onyx with 14 years of experience in the IT industry in sales management and channels development.

Onyx also announced a network of partners with expertise in specific vertical markets, combining the strengths of local IT companies and international consulting organisations. The new partners are ISC Solutions Sdn Bhd., Onyx value-added reseller for the financial services industry, and consulting partners, Arthur Andersen Business Consulting, ORIGIN and SPL Worldgroup.

To mark the opening of its Malaysian office, Onyx held the Asian launch of Onyx Front Office 2000, an enterprise-wide, customer-centric e-business solution. The Onyx flagship solution combines traditional customer relationship management (CRM) and online customer interaction capabilities to provide a powerful solution for companies to market, sell and service customers via the Internet, without losing the human touch.

Brent Frei, Onyx president and CEO, said, "In the Internet Economy where competition is global, there are new rules to how business is done. More than ever before, companies have to be vigilantly customer-centric in order to retain them. This means that they have to provide a variety of channels for interacting with customers, both online and offline."

"Onyx provides companies with customer-centric e-business solutions to help them capture critical relationship information that will enable them to define business strategies and address customer preferences and changing business conditions," added Frei.

Early adopters of Onyx software include companies in the financial services, telecommunications, utilities and high-tech industries which understand the importance of sustaining their competitive edge through a customer-centric business model. Onyx customers in Malaysia include Optika Tech, International SOS, Visio and PanGlobal Insurance.

"Malaysia is a rapidly-expanding CRM market and the battle for market share in customer-centric e-business is just beginning. With our partners and Onyx Front Office 2000, we can help Malaysian businesses create superior marketing, sales, service and channel relations through the effective integration of the Internet as well as traditional aspects of their operations," said J Y Pook, Onyx managing director for Asia.

According to Mr. Fuah, the new Onyx office is opening at an ideal time as Malaysia embraces the New Economy. "The opening of our new office will strengthen our market presence and expand our sales and service capabilities. Customer-centric e-business is gaining momentum in Malaysia," said Mr. Fuah. "With our strong network of local and international partners we have a sound infrastructure to take advantage of growing market opportunities."

Onyx Partners in Malaysia

• ISC Solutions Sdn. Bhd
  ISC Solutions Sdn. Bhd. (ISC Solutions) was formed in Apr1994 with a mission to provide quality applications and IT services to the local finance industry. 75% of ISC Solutions staff is comprised of professionals specializing in project management, business consultation, installation, training and education and implementation. ISC Solutions is a member of Patimas Computers Berhad (PCB). The group is listed on the Second Board of the Kuala Lumpur Stock Exchange.

  "Together with Onyx's proven software, established local support and track record of successful sites in Asia Pacific region and ISC Solutions' domain experience and expertise in finance industries, we certainly have an ideal winning partnership," said Mr. KS Lim, senior general manager of ISC Solutions Sdn. Bhd

• Arthur Andersen Business Consulting
  Arthur Andersen Business Consulting, a division of Arthur Andersen, helps organisations improve their decision-making, business operations and organisational capability through a broad range of process improvement, performance enhancement and technology implementation services.

  "The new economy is a technological, economic and business revolution. Companies that don't embrace new business models will be left behind. Value is being created by intangible assets previously unrealised. One of these intangible assets is customer relationship. Customers now have more power than ever. Those with the vision to anticipate what these trends mean will be the winners, while those without will be losers," said the company.

• ORIGIN Asia Pacific
  ORIGIN B.V., headquartered in the Netherlands, is a global information technology consulting and services firm with over 100 Global customers from the world's Fortune 500 companies in manufacturing, distribution, process, chemicals, high-tech, electronics, banking and financial sectors.

  "Implementing a CRM strategy requires three key enablers; qualified professionals, well-designed management and implementation processes and leading-edge technology. ORIGIN is confident that with its expertise in providing CRM services, we can provide total turnkey solutions for our clients within a short time frame," said Mr. K.C. Neoh, chief executive officer of ORIGIN Asia Pacific.

• SPL Worldgroup
  SPL Worldgroup, an international provider of IT consulting and e-business solutions, helps results-oriented organisations drive mission-critical business initiatives and create measurable competitive advantages. A key player in the global CRM market, SPL is a one-stop CRM solutions provider, combining specialist knowledge of this emerging business imperative with years of experience in key vertical markets. The company's extensive knowledge and experience with middleware solutions and integration projects has made it one of the most experienced providers of CRM solutions in the world.

  "We believe that Onyx is an excellent CRM solution that can integrate with back-end systems as well as operate stand-alone. This gives it the flexibility to support established as well as growing businesses. However, the effectiveness of any software product relies upon achieving synergy between systems and people. SPL's working style, industry expertise and implementation experience offers Onyx clients a reliable and expeditious time-to-market CRM solution," said Mr. Tan Say Han, managing director of SPL in Malaysia.

Onyx Software Corporation (NASDAQ: ONXS) is a leading supplier of enterprise-wide, customer-centric e-business applications. Onyx Software's enterprise-class software connects and powers a company's entire e-business world, including customers, partners and sales, marketing, service and call center functions.

Onyx Software's award-winning products are known for flexibility, reliability and quick deployment, resulting in high return on investment, low total cost of ownership and industry-leading customer satisfaction. Onyx Software operates worldwide, supporting large, medium and small companies such as Agile Software, American Express, BroadWing, Cognos, Commerce One, Credit Suisse, Dreyfus, Ericsson, FirstWorld Communications, Hummingbird, International SOS, NTL Group, Portland Trail Blazers, Sierra Health Services, Singapore Cable Vision and US Bancorp. For more information email info-asia@onyx.com.

Contact:	Heather Knox		Foo-Chuan Fuah
	Onyx Software		Onyx Software Asia
	(425) 519-9225		(03) 461 3311